Hi, This whole creative concepts thing is a nightmare. And I think that is why Red Bull decided to stop working with them. I work for Royal as a Tech and wanted to clear up a few things.
They will try to squirt salt water in the coin chute to try and short out the changer causing it to dump all the money ( don't know if this EVER actually worked or not, I have been in the soda business over 15 years and never seen it work but they STILL try it) - This did actually used to work. Hasnt in the last 15 years or so. Really hasnt happened since about 6 months after the coin mech manufactures discovered it could happen.
Does anyone know where to get Red Bull Vending machines other Creative Concepts? - I am not sure they ever had an exclusive contract. I was out at Red Bull last month and they seem like they are geared to go through some other distribution channels.
I contacted CC and they said everything conveys warranties etc. Royals warranty is NON-Transferable, meaning we will only ship warranty parts to the original purchaser. Vandalism is NOT covered under warranty.
I must say they are extremely lucky they are the exclusive distributors of these machines They are not.
I hate to say this but everyone beware.im from ny and i met a guy from fla. and my keys open his machines!!!!!!!! We key the machine depending on how they are ordered. For example Coke and Pepsi order machines from us with no keys. Otherwise we put generic locks on them. Feel free to change the locks.
If you can't get that but still can vend at the location, not only are most machines labeled coke or pepsi exluding red bull sales, but the generic machine can't vend the 8.3 oz cans. Our Merlin IV and GIII machines will both vend a 250ml can. Check our website @
http://www.royalvendors.com for more info. (under service and support / Package Vending specs.)
does anybody know if theres a way to put anything other than 8 1/2 once cans in the new red bull machines ? Yes you can. The problem you are going to run into is with decals and licensing. Red Bull grants you license to use their logo under the assumption that Red Bull is being sold. Proceed at your own risk!
Lube called me today and said my machine spit out several drinks! If adjusting your chute (some call it vibration or impact) sensor doesnt work, it might be a programming issue. E-mail me through the board if you are still having trouble.
They will be selling us our new machines effective 4/8/06, and Royal will directly handle requests for maintenance and service. This is news to me but I will try and confirm it. Just a heads up, we do tech support. There is no (and not from any vending company to my knowledge) provision for any kind of on-site service or maintenance. So buy some tools.
[ 04-24-2006, 02:25 PM: Message edited by: RoyalTech ]