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Sneaky service tactics

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  • Sneaky service tactics

    Recently I was in a restaurant in LA having a few beers with friends on a Bar/restaurant patio when our server insisted we paid the bill as she was going on a 30 minute break!!!! Alarms bell started to ring in my head, 25 years in the business and I??™m being told I need to cash out and open another tab!!! Why would I do that?, and more importantly why should I be expected to do that?? Now for us savvy industry professionals we now the reason for this request, it??™s the fear of losing the check gratuity, fair enough??¦however that is an internal business issue not a consumer issue, why should a guest be confronted with this demand, and more importantly what lasting impression does this have on your establishment??¦..as we all know lasting impressions are just if not more important than first impressions.

    Has anyone else out there encountered this sneaky service tactic?

  • #2
    It's not sneaky. Everyone needs a break, and in some states it is the law. Me, if I was just drinking beer, I would have sat at the bar. Maybe you hadn't indicated that you needed service in a while, so you guys were just camping out at the table, with no further service necessary. So logically the check could be closed out.

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    • #3
      service etiquette

      thanks for your opinion,

      All for giving my staff breaks and understand the legalities and have no issues with that, understand your point to a degree, however if it were my bar/ restaurant and my staff were communicating that to my customers I'd be furious.

      Suppose it's a Bar / Restaurant management debate.

      From a customer service perspective why would I want to inconvenience my customers, for me it's all about the overall customer experience. Isn't that were establishments gain incremental business.

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