Operations Manager - Harpoon Distributing Company (HDC)

Harpoon Brewery

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Position:  Operations Manager - Harpoon Distributing Company (HDC) 

FLSA: Full time, Exempt

Supervisor: President

Grade: Barrel

Position Summary: 

The Harpoon Distributing Company Operations Manager (OM) leads a multifunctional organization executing numerous, detailed tasks on a daily basis in Mass Bay Brewing Company’s (MBBC) flagship market territory.  As such, the OM works hand-in-hand with the HDC Sales Team and senior managers across the company.  HDC’s customer service is a key competitive advantage and drives overall business performance.

Specifically, the OM manages an organization responsible for all the operational activities related to the sale, order fulfillment, customer service, and accounts receivable of the Harpoon Distributing Company (HDC).  HDC Operations Team provides daily beer delivery and merchandising service to approximately 1,400 retail accounts in a territory encompassing 30 municipalities in the metro Boston area.  Success is measured by both quantitative metrics and qualitative feedback.

Ideal Candidate:

A hands-on, assertive leader who thrives on excellence in the multitude of operational details and in producing results in real time.  The ability to supervise a team that works independently is critical.  A team player who works well within a senior management group.  The ideal candidate is a problem solver, possesses an analytical mind, and is passionate about customer service.   

Job Duties:

  • Supervise a team of approximately 18 employees in the areas of Administration, Delivery Drivers, and Warehousing
  • Educate and direct each employee on the proper execution of their responsibilities
  • Ensure daily tasks are completed according to established SOPs
  • On-going performance assessment as well as periodic performance reviews and development plans
  • Create objectives on a trimester basis, coach for successful execution, and evaluate/provide feedback on performance
  • Manage and maintain weekly KPI’s
  • Calculate and manage payroll
  • Recruit staff as appropriate

Operations and Logistics

  • Routing of HDC delivery trucks
  • Order picking and warehouse management
  • Inventory management: forecasting, ordering, daily count, monthly close
  • Oversite of deliveries: daily loading, retailer stops, unloading trucks

Customer Service and Administration

  • Order Processing, utilizing ERP system
  • Delivery and invoicing of sales orders to area retail accounts
  • Ensuring orders are properly converted into Accounts Receivable
  • Manage the collection of receivables
  • Provide customer service and A/R support to area retail accounts
  • Prepare annual Capital Expenditures budget
  • Manage HDC’s truck fleet/equipment and DOT compliance
  • Manage DOT compliance and drug pool for HDC delivery drivers
  • Other routine regulatory filing and compliance


  • Special projects as appropriate
  • Close coordination and daily interaction with HDC Sales Team
  • On-going collaboration with MBBC senior managers across all functional areas (Production, IT, Finance, HR, Sales)

Knowledge, Skills and Abilities:

  • General knowledge of distribution/wholesale operational activities
  • Ability to prepare and maintain detailed, accurate records
  • Ability to plan and supervise the work of others
  • Very strong interpersonal and communications skills
  • Established competency with
    • ERP systems: Order entry, DSD, A/R, Forecasting and Inventory Modules
    • Excel and other reporting tools
    • cost control systems,
    • budgets
  • A “roll-up your sleeves and dig in” attitude
  • Genuine enthusiasm for craft beer

Education and Experience:

  • BA in Business/Supply Chain Management preferred and/or relevant work experienced
    • Minimum 3 years of Operations Management a plus
    • Five to seven years’ experience in an operating environment, preferably DSD distribution and logistics 
    • Experience in an MRP system a plus
    • Must have excellent written and verbal communication skills.
    • Three to five years of progressive leadership or supervisory experience required

To Apply: https://harpoonbrewery.clearcompany.com/careers/jobs/ac23d46f-cf4a-b7f8-b10a-a15f36a1314d/apply?source=663622-CS-20459