Operations Coordinator

Zuma Valley

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Position Overview

Zuma Valley is looking for an Operations Coordinator to join our exciting and rapidly growing food startup company. You will have a huge impact by getting our product into customers' hands. Our sales team handles the first part of this process – getting customers to buy our product. The second part is where you will take over: working with customers to ensure the product gets to its destination with all the appropriate documentation so that is salable and ready to be enjoyed. Your role is critical to our business.


  • Receive incoming POs from existing customers and assist with this process until product is received by customer
  • Interact with buyers from large and national food distributors, food service customers, grocery buyers, manufacturing customers, and co-packers
  • Communicate with category managers at our distributors to ensure our product is in the DCs where it needs to be
  • Coordinate trucking from warehouse to customer, whether a distributor’s truck or 3PL
  • Generate invoices and send to customers after each order is filled
  • Involvement with customer on boarding process, including responding to requests for food safety documentation, lot-specific analysis, regulatory compliance, and periodic renewal processes


  • Passion for foods that are healthy, organic, whole, unprocessed, and low/no sugar
  • 2+ years experience in logistics, procurement, food safety, or fulfillment in the packaged food industry, whether for a food brand, grocery buyer, juice chain, or distributor
  • 4+ years total work experience
  • Bookkeeping skills in Quickbooks online
  • Demonstrated ability to navigate large food distributors’ processes and procedures
  • Familiarity with food safety and regulatory documentation and compliance
  • Understanding of frozen/cold chain logistics and its unique challenges
  • Comfortable using basic computer systems, like Microsoft office, Google docs, QuickBooks, and fulfillment online portals
  • Self-driven and able to work independently and juggle multiple priorities
  • Extremely detail-oriented and organized to ensure each order is filled accurately and error-free
  • Great communication and relationship skills to interact with colleagues, customers, and suppliers by phone and email
  • Flexible schedule. General availability during West Coast normal business hours (our logistics partners are typically online roughly 8 AM-5 PM PST). You will start at 20 hours per week (half-time) and we expect that will increase as our business grows
  • Location: Los Angeles
  • Bachelor's degree or equivalent work history in relevant field 

About Zuma Valley

Zuma Valley is a rapidly growing food startup based in Los Angeles. Our mission is to put Coconut in Everything™ as we continue create vegan, gluten-free, paleo friendly, keto friendly, and low glycemic food products. Our products give consumers the unprocessed and low carb foods they are looking for. Our team is passionate about our products and eager to share them with as many people as we can reach -- having started our distribution in Southern California, we are now available nationally making 2018 an exciting year.