Quality Manager

Relay Resources

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Role Summary: The Quality Manager maintains an effective quality assurance program that ensures quality products, and is accountable for the following:
  • Manage quality and onsite food safety program
  • Maintain SQF2, ODA, USDA, FDA, Organic, Kosher, and HACCP programs
  • Manage, lead, develop, and train onsite staff in quality and food safety
  • Maintain accuracy and timely deliveries of reports
  • Manage relationships with outside vendors, suppliers, and customers
  • Implement strategies for continuous improvement processes
 Duties and Responsibilities:
  • Manages all quality assurance and laboratory functions for the site.
  • Provides direction and influence for the development, implementation and continuous improvement of all quality systems.
  • Assures that all products produced at the site are safe for consumption and conform to the intended product design.
  • Supports all R&D driven projects at the site through quality planning, and by project oversight for compliance to GMPs and other company policies and standards.
  • In partnership with the sales and production teams, supports the site implementation of all new products, line extensions and continuous quality improvement projects including the effective execution of line trials and execution of process capability evaluations.
  • Assures the effectiveness of the corrective and preventative action process within the framework of the plant’s Quality Management System.
  • Manage assigned direct reports to assure skill development and build clear succession planning, including managing daily attendance. Provide timely feedback on performance and provide training opportunities which align with Relay’s performance management toolkit.
  • Product conformance to specifications and requirements.
  • Notification of product quality and safety issues; identifying business risks and expedient communication of issues
  • Execution and planning of internal audit and Corrective Preventative Action Program
  • Technical training requirements for the team and their individual development plans.
  • Laboratory analytical support required to troubleshoot and resolve site issues.
  • Process holds, conduct recalls, suspend production lines, implement change management decisions.
 Qualifications and Experience:
  • A Bachelor’s degree in Chemistry, Food Science, Engineering or related technical field isrequired; an advanced degree is desirable
  • A minimum of 3 years of experience in a technical area such as R&D, product development, laboratory management, quality management systems, or food process engineering
  • Experience effectively leading a team and accomplishing goals through others; a minimum 1 year experience directly managing others
  • Basic understanding of regulatory and food law, including AAFCO Guidelines
  • Key functional skills, including:
    • HACCP and SQF2 edition 8 management
    • FSSC22000 scheme and quality management systems
    • Project & Change Management Processes
    • Word, Excel, Outlook and PowerPoint
    • Integrated Sanitation and Pest Control Management
    • GMP and Personnel Hygiene Management
  • Valid driver’s license and reliable automobile, safe driving record and insurance coverage acceptable to Relay Resources insurance carrier.
  • Ability to pass drug screening and criminal history background check and/or fingerprinting as appropriate at any time during employment.
  • Actively demonstrate Relay Resources’ How We Work Together behaviors:How We Work Together:
    • We Presume Positive Intent
    • We Respect Our Differences
    • We Engage in Direct Dialogue
    • We Love Creative & Unconventional Approaches
    • We Apply Common Sense
    • We Hold Each Other Accountable
    • We Are Solution-Oriented
    • We Expect Honesty and Integrity
Work Environment:  
  • Ability to sit or stand for long periods of time.Production environment. Supervisor Requirements: 
  • Ability to work with minimum supervision and limited independent decision making. 
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