Tasting Room Assistant Manager- Arlington VA

New District Brewing Company

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You’ll wear a lot of hats as the Assistant Manager at New District. From scheduling and training, to event coordination, to driving sales through creative promotions; you’ll be responsible for helping us achieve our company goals. Our goal is to be the most admired brand in Arlington first, then beyond.


In order to achieve this goal, you’ll be asked to be action oriented, and demonstrate an ability to problem solve in the moment. You’ll need to be fully engaged in the local community to understand our customers and to uncover potential strategic business partnerships. You’ll need to be well organized and communicate frequently with ownership. You’ll need to be relentless and fearless in the pursuit of perfection of our local brand. Are you ready to redefine what a brewery can achieve? Let’s get started. Here are the four pillars for the job, though they may be expanded with time.


1. Create an unparalleled customer experience.

2. Drive tasting room revenue and performance.

3. Create an unparalleled employee experience.

4. Maintain excellence in communication across teams.


Create an unparalleled customer experience.

    Directly monitor customer experience onsite during business hours

    Review all customer feedback and reviews

    Handle all escalated customer service issues

    Make recommendations, and if approved implement changes to improve experience

    Help in creating the “brand” of the building

    Timely Reporting of sales by day

    Monitor supplies, inventory, and reorder when needed

    Update menus/website/telephone system as needed

    Educate on the programs being offered by other breweries


Drive tasting room revenue and performance.

    Provide timely feedback on beer sales & popularity

    Events coordination

    Provide timely feedback on events & improvements

    Community outreach - Local condos and apartments, local businesses, ARL economic         development, etc

    Social Media content management

    Group and tour coordination and scheduling

    Coordinate festivals sponsored by NDBC

    Educated on the programs being offered by other breweries

    Increase positive Yelp, Google, Facebook, and other reviews


Create an unparalleled employee experience.

    Schedule staff as to the needs of the business

    Train staff on customer service procedures

    Work with Ops staff on beer descriptions & education of staff

    Assess performance, coach, and manage staff

    Provide recommendations for hiring, promotion, and termination of employees

    Ensure Opening & Close out procedures are executed

    Reporting recruiting needs in a timely fashion

    Attain feedback from the staff, and recommend changes for improvement of staff             experience


Maintain excellence in communication across teams.

    Weekly summary to ownership highlighting areas of need and wins from the past week

    Coordinate with Graphic artist on beer labels

    Coordinate with Ops staff on beer names

    Daily coordination across events, operations, finance, and marketing teams.



Position Requirements

5 years Hospitality Management Experience or Retail Management Experience

Alcohol Manager Training https://www.abc.virginia.gov/licenses/training

Open Availability to be on-site and for light travel

Excellent customer service skills

Excellent written communication skills

Marketing Experience preferred

Staffing Experience preferred

BA/BS Preferred

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