Assistant Manager- Tasting Room, Arlington VA

New District Brewing Company

Apply for this Job

Assistant Manager - Job Description:

You’ll wear a lot of hats as the Assistant Manager at New District. From scheduling and training, to event coordination, to driving sales through creative promotions; you’ll be responsible for helping us achieve our company goals. Our goal is to be the most admired brand in Arlington first, then beyond. 


In order to achieve this goal, you’ll be asked to be action oriented, and demonstrate an ability to problem solve in the moment. You’ll need to be fully engaged in the local community to understand our customers and to uncover potential strategic business partnerships. You’ll need to be well organized and communicate frequently with ownership. You’ll need to be relentless and fearless in the pursuit of perfection of our local brand. Are you ready to redefine what a brewery can achieve? Let’s get started. Here are the four pillars for the job, though they may be expanded with time.


1. Create an unparalleled customer experience.

2. Drive tasting room revenue and performance.

3. Create an unparalleled employee experience.

4. Maintain excellence in communication across teams. 


Create an unparalleled customer experience.

 Directly monitor customer experience onsite during business hours

 Review all customer feedback and reviews

 Handle all escalated customer service issues

 Make recommendations, and if approved implement changes to improve experience

 Help in creating the “brand” of the building

 Timely Reporting of sales by day

 Monitor supplies, inventory, and reorder when needed

 Update menus/website/telephone system as needed

 Educate on the programs being offered by other breweries


Drive tasting room revenue and performance.

 Provide timely feedback on beer sales & popularity

 Events coordination 

 Provide timely feedback on events & improvements

 Community outreach - Local condos and apartments, local businesses, ARL economic   development, etc

 Social Media content management

 Group and tour coordination and scheduling

 Coordinate festivals sponsored by NDBC

 Educated on the programs being offered by other breweries

 Increase positive Yelp, Google, Facebook, and other reviews


Create an unparalleled employee experience.

 Schedule staff as to the needs of the business

 Train staff on customer service procedures

 Work with Ops staff on beer descriptions & education of staff

 Assess performance, coach, and manage staff

 Provide recommendations for hiring, promotion, and termination of employees

 Ensure Opening & Close out procedures are executed

 Reporting recruiting needs in a timely fashion

 Attain feedback from the staff, and recommend changes for improvement of staff    experience


Maintain excellence in communication across teams. 

 Weekly summary to ownership highlighting areas of need and wins from the past week

 Coordinate with Graphic artist on beer labels

 Coordinate with Ops staff on beer names

 Daily coordination across events, operations, finance, and marketing teams.



Position Requirements

5 years Hospitality Management Experience or Retail Management Experience

Alcohol Manager Training https://www.abc.virginia.gov/licenses/training

Open Availability to be on-site and for light travel

Excellent customer service skills

Excellent written communication skills

Marketing Experience preferred

Staffing Experience preferred

BA/BS Preferred


Apply for this Job