MT. LAUREL, NJ- August 27, 2003- Harbor Technologies (www.harbortech.com) announced today that the company has been chosen by the Philadelphia Coca-Cola Bottling Company to create a next-generation communications platform that increases employee mobility and functionality, while greatly reducing telephone charges. The IP-based telephony system enables Philly Coke employees to call colleagues or customers within the greater Philadelphia area without paying toll charges, and allows them to track all communications through a unified messaging system.
Philly Coke expects to experience tremendous savings in phone call charges from the Harbor Technologies’ telephony installation, according to Mark Hall, manager of networks and operations at Philly Coke. Hall says the majority of the savings will come from the system’s intelligent routing of calls, which directs calls across the company network to the Philly Coke location closest to the recipient before connecting to the public telecommunications network, thereby reducing or eliminating toll charges. “Thanks to Harbor’s telephony implementation, our sales staff in Philadelphia will be able to make calls to customers in New Jersey that will actually initiate from a nearby branch office, saving us a tremendous amount in monthly phone bills.”
The new telephony system, based on Cisco System’s Call Manager technology, simplifies management by replacing the seven traditional PBX phone systems at Philly Coke’s locations in Pennsylvania and southern New Jersey with one
centrally administered system. To prepare for the telephony system,
Harbor designed and implemented an extensive network upgrade to a multi-gigabit backbone using redundant fiber optic cabling at the headquarters and dual T1 connectivity to Philly Coke’s remote locations.
Philly Coke employees will have greater mobility because their “virtual office” can travel with them to any branch location. Staffers can enter their IDs on any phone to customize it to their preferences; the phone instantly adopts their extension and gives access to their speed dial numbers. “Based on our six years of working with Harbor Technologies on a number of innovative networking projects, we knew they were the right vendor to develop a flexible communications platform that prepares us for the next decade of advances in technology,” says Hall. The new platform also eliminates the redundancy of managing separate voice and data lines for the company’s 500 desktops by sending all communications over a single network. Because network administrators can log onto and easily manage the system from any PC, the company does not need a dedicated phone specialist.
Philly Coke’s unified infrastructure enhances worker productivity by allowing voice mail messages to be played back on PCs or forwarded via e-mail, making it easier to manage messaging, according to Russell Cook, Harbor Technologies’ Director of Engineering. Employees can access a single inbox that uses text-to-speech voice synthesis to read email aloud, allowing them to complete several activities at once. The Philly Coke project, which is Harbor Technologies’ largest IP telephony project to date, also includes an annual service and maintenance contract. “Philly Coke enthusiastically embraces technology to make sure their company is able to continually deliver the highest level of service to their customers,” says Cook.
“Harbor Technologies is excited to further extend our long-term relationship with Coca-Cola’s fourth largest distributor in the country by developing an optimized communications platform integrating voice and data into one seamless network,” says Cook. “This new communications infrastructure gives Philly Coke another toolset to effectively respond to customers while reducing IT costs.”
About Harbor Technologies
Based in Mt. Laurel, NJ, Harbor Technologies is a leading networking and security services company specializing in designing and implementing intelligent network solutions using the latest technology standards. Founded in 1991, Harbor Technologies strengthens corporate and government networks from the core to edge by identifying and eliminating areas of risk through comprehensive security assessments. The company also offers 24 x 7 x 365 network monitoring and management through its world-class network operations center (NOC).
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